Category Archives: Business Insights

Bar Boosters: Marketing Strategies for SMBs

All business owners are always looking to boost sales, but with a lack of time under their belt, and ever-evolving marketing tactics, knowing how to do so can become a blur.

Here are some pointers to help you pinpoint a few basic steps towards getting on the right track…

Assess the data through your POS

Whether you’re a retailer or a restaurateur, a good point of sale (POS) marketing strategy can increase sales and drive the bottom line.

Providing in-depth analytics and business insights, POS marketing requires not only the ability to promote a product to customers, but also to make a compelling value proposition to retailers.

But, to get the maximum out of your POS, you can also utilise built-in analytics systems to assess what’s working and what isn’t.

Most POS systems offer analytics with a real-time dashboard so you can consume highly intuitive data around sales, inventory, staff and more. One of the great POS analytics platforms is Lightspeed, whose system covers everything from inventory management to promotional data.

Signage is your signal

In collaboration with POS analytics, it’s important to have great signage in and around your premise. A report from POPAI Australia & New Zealand has a number of key findings after a clinical trial was conducted in the UK and Ireland.

Some of the major details argued that female shoppers who were in-store for 60 or more minutes, bought more from POS displays than male shoppers. Men, on the other, hand were more susceptible to in-store promotions.

Floor graphics and walkaround displays worked best for food and snack purchases, whilst premium displays were the most effective for when people made a trip to food and beverage retailers in a non-premeditated manner.

Taking advantage of the Aussie sports scene

In Australia, there is arguably no bigger sport than AFL.

According to Roy Morgan, 8.4 million Australians tuned in to the 2017 Grand Final, whilst another 1.8 million watched some of the highlights. A 2015 study from Australian universities reveals that 87 percent of alcohol advertising during the day is done during sports broadcasts.

By utilising sports marketing ideas for your bar or restaurant, you can gain the attention of sports-goers who are looking for a hotspot that caters to their interests. Consider including campaigns to support local teams through sponsored evenings, social media promotions, and blog posts on your website. Additionally, running your own tipping competitions, sports-dedicated nights and viewings can help leverage new customers at your door.

If that doesn’t fly, there’s always the favourite marketing ploy of naming drinks after athletes, and hosting replays of classic games during slow periods doesn’t hurt either.

It’s important to know that the only way to publicise your event however, is through the implementation of a bonafide social media strategy.

Develop a social media strategy

A recent study from Maru/Matchbox shows that 69 percent of millennials photograph their food and post it to social media before eating.

In light of this, developing a social media strategy to take advantage of this trend is one of the greatest values to your business.

A five-point strategy is one of the best methods to employ, according to Cambridgeshire Chambers of Commerce. Below is one model to consider:

  • Instagram: Some of the elementary advice is to not post pictures that look like ads, and do not rely on paid Instagram posts. It is important to set up a posting schedule by analysing market data and analytics, whilst employing basic media techniques such as “the rule of thirds” and “regramming”. One of the biggest winners is having a human touch; sharing photos and videos of your followers and their friends is a big win.
  • Facebook: One of the best ways to nail your marketing on this platform is to set up an event and encourage people to share by running a promotion (you do need a reasonable following to achieve this). Other methods of increasing views are to undertake the “three for three” trick. Spend three minutes commenting or liking posts of three other major pages around your area and watch the extra likes come in.
  • Twitter and Snapchat: Twitter is an easy way to grow but requires consistency and a lot of hashtags. On the other side of the coin, Snapchat is a great way to boost visual interaction through using a Geofilter. This tool gives you the ability to set a local tagline or graphic on your business posts that others can access and utilise.

Blogging and SEO: According to HubSpot, blogging is one of the best and most underutilised tools for small businesses. The research notes: “B2B companies that blogged 11 or more times per month had almost three times more traffic than those blogging zero to one times per month.” Blogging is a two-edged sword, as search engines use algorithms based on keywords to serve up relevant content to their users. Input the right words into your blog and you’ll have a higher chance of climbing search results and rankings.

With these tips in mind, consistency is the key for any content creation or content marketing strategy. Like all businesses, creating a successful brand requires time, effort and regular marketing efforts that are reviewed, assessed and updated.

By Timothy Buttery 

Digital Marketing Tips for your Business

Digital Marketing plays a key role in growing businesses of all shapes and sizes, all around the world. In this highly competitive landscape, it has never been more important to keep up to date with the latest changes and advancements in digital marketing.

In this Infographic, we show the importance of digital marketing to businesses today and the digital marketing techniques that marketers find most effective.

Digital_marketing_tips_Business

How Digital Platforms Influence Dining

Today’s busy customer expects restaurant-quality meals ordered in a few clicks on their phone and delivered to their door. Tall order, anyone?

Business owner Kate Toon says having food delivered to her door (or hotel) is a huge bonus. “I travel a lot and UberEats gives me a chance to try something new. As a vegetarian, there are so many options on the website.”

Recent research by finder.com.au found Australians spend $2.6 billion annually on having food delivered through companies like Menulog, UberEats, Deliveroo and Foodora. Aussies clearly love the convenience and choice offered by these companies. It’s also commonplace to look up a restaurant and read reviews before choosing to eat there.

So, how do these digital platforms affect restaurant owners?


Read Google and TripAdvisor reviews


Many people look up restaurants on TripAdvisor or read Google reviews before making a reservation. Instagram is also a big influencer for millennials. Research shows one in three millennials avoid eating at restaurants that are not active on Instagram.

According to ReviewTrackers, 63 percent of people check Google reviews before visiting a business while 94 percent of customers avoid a company if they’ve read negative reviews.

Make sure you keep an eye on your listings and regularly search for any unhappy customers who may be sharing negative experiences, relating to your business, online. Quickly addressing these reviews can turn an unhappy customer into a raving fan. By proactively acknowledging their complaint online and replying reflects positively on your business.

Tip: If social media overwhelms you, take it slow. Either hire one of your tech-savvy employees to #hashtag your social content, or learn how to do it yourself. Every 28 seconds, someone tags an Australian hotel, restaurant, or bar on Instagram. Don’t miss valuable social media traffic that can turn into actual customers.


Delivering food to customer’s door


Food delivery platforms like UberEats, Menulog and others have transformed the whole dining experience for customers in Australia. Even hatted restaurants like Sake allow customers to order through UberEats.

According to Morgan Stanley, more people will order takeaway food online by 2025 and the industry will be worth $4.2 billion. Busy customers are demanding more convenience and high food quality, as working hours become longer.

In Australia, UberEats, Menulog and other delivery companies have a list of restaurants on their websites. Customers order their meals through an app or the website.  The restaurant receives the order, makes the food and packs it ready for delivery. UberEats’ drivers take the food to the customer’s home or office while Menulog has restaurants make the deliveries themselves.


Get new customers


For Nerissa, owner of Lankan Tucker in Brunswick West, UberEats has brought more customers to their business since they signed up less than a year ago. “Despite the large commission (35 percent) charged by UberEats, we’ve managed to reach a lot more people who may not have found us otherwise,” she says.

“We’ve had a few issues with food going missing from bags or food going cold, which are beyond our control. Overall, the biggest benefit of being on UberEats has been more customers,” says Nerissa.

Running a restaurant is tough. Keeping up to date with what your customers want, and continuously looking for ways to increase sales and profits will keep you in business.

Digital platforms might be a way to reach more customers. But you also need to prepare for drivers turning up late, dropping off multiple orders affecting food temperature, high commissions affecting profit margins and kitchen staff stretched during busy times.

Like any other method, this approach needs careful analysis, monitoring and rapid problem solving to keep on top of results.

By Rashida Tayabali

Break Through the Red Tape

The first rule of food production and service is safety.

It is an issue that is treated seriously and severely in Australia, with recalls, fines and even heavier penalties handed out when the standards are breached.

This can be a lot to take on board for businesses, with governing bodies existing at all three tiers of government.

This article aims to cut through the red tape so you can ensure you are properly protected.

Food safety standards in Australia

Food Standards Australia New Zealand (FSANZ) is the governing body for food and beverage safety guidelines in our country.

FSANZ covers food safety programs, practices and general requirements, premises and equipment, and programs for food service to vulnerable persons.

The guidelines for the ‘Food Safety Practices and General Requirements’ and ‘Food Premises and Equipment’ sections are mandatory for all food businesses. These guidelines can all be read in the Safe Food Australia document, which is currently under review.

It is also important to note that charity and community groups, temporary events and home-based businesses are exempt from some of these guidelines, so it’s important for them to check with their local enforcement agency before serving customers.

But while this is the blanket body across the nation, it is important to note that states and territories have their own governing bodies and guidelines as well.

Keep up to date what with the legalities in running a hospitality business

 

How it varies from state to state

ACT

Canberra is subject to the federal FSANZ guidelines.

New South Wales

There are two acts of legislation to consider here, the Food Act 2003 (NSW) and Food Regulation 2015.

The Food Act 2003 (NSW) enforces FSANZ guidelines and then designs, and monitors food safety schemes under the Food Regulation 2015 for the higher risk industries.

Northern Territory

Like the ACT, the NT operates under FSANZ guidelines.

Queensland

Safe Food Queensland manages operational aspects, and it is important to familiarise yourself with the Food Act 2006, the Food Regulation 2006, the Food Production (Safety) Act 2000 and the Food Production (Safety) Regulation 2014. Also check with local governments, which may have their own food safety regulations.

South Australia

The Food Safety and Nutrition Branch (FSNB) of South Australia Health is the governing body for guidelines here. It operates under two acts of legislation: the Food Act 2001 (SA) and the Food Regulations 2002, as well as FSANZ. FSNB works in tandem with other government agencies and local governments to ensure maximum safety.

Tasmania

The guidelines on the Apple Isle are perhaps the most stringent in the country, with a clear mandate to not only ensure safety but protect the state’s reputation. A raft of legislation needs to be considered here, including; The Primary Produce Safety Act 2011, Primary Produce Safety (Egg) Regulations 2014, and Primary Produce Safety (Meat and Poultry) Regulations 2014. Guidelines for dairy, seafood, and seed sprouts also need to be recognised.

Victoria

The Food Act 1984 provides the regulatory framework in Victoria. Health Victoria works with Federal and local governments to ensure consistency across the board.

Western Australia

Out west, the State Government boasts that they have the most comprehensive food safety legislation in the country, under the Food Act 2008. It covers 19 different issues for consumers and many, many topics for businesses covered under seven banners. Heavy reading, but as close to watertight as you can get in this country.

Where businesses have fallen afoul of the guidelines

The legislated rules for food safety are more than just guidelines—they carry heavy penalties if not followed.

Brisbane restaurant West End Garden was slugged with a $37,500 fine in August last year for multiple breaches.

Produce is also vulnerable, with 80 cases of salmonella in 2016 linked to the consumption of rockmelons.

There were also fears of a national shortage of garlic bread early this year after a recall of 11 of George Weston Foods products was issued.

In addition to these instances, bread rolls and mango drinks have also been recalled from supermarket shelves in recent years.

FSANZ lists the problems that can cause contamination as microbial contamination, labeling errors, foreign matter, chemical or other contaminants, undeclared allergens, biotoxins and other faults.

It definitely pays to be vigilant about food safety legislation.

About the Author

Josh Alston is a journalist, editor and copywriter who has worked for several daily, community and regional newspapers across the Queensland seaboard for 12 years. In this time he has covered news, sport and community issues and has been published in major daily newspapers and nationally online for breaking news. Josh presently works as a freelance reporter writing for clients including the Victorian Government, AGL Energy and a host of others.

 

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