Tag Archives: workplace

How 457 Visa Axing will Impact the Hospitality Industry

The 457 visa is no more. The Federal Government has brought the axe down on the controversial work visa for overseas visitors in Australia.

In its place will be a new two-tiered visa program, which will come saddled with higher restrictions and greater skills tests for migrant or travelling workers.

But what does this mean for the hospitality industry?

Of the 97,766 primary 457 visa holders in Australia last year, 15,260 worked in the accommodation and food services sectors alone, which means this news is going to have major ripple effects throughout the industry.

Food and beverage

There is already a shortfall of workers for jobs in the food industry, and that isn’t likely to get better anytime soon.

Industry body Restaurant and Catering Australia predicts that 160,000 jobs may go unfilled by 2020, with Restaurant and Catering SA deputy chief Sally Neville saying this shortfall would need to be met by overseas workers.

“Given we do not have adequate numbers in training, it’s clear that the industry will need to rely more on immigration to fill jobs,” she said.

Neville said that regional areas of Australia were already finding it more difficult to find workers than businesses in the urban regions.

“They just don’t have the steady stream of travellers or uni students to plug the shortfall,” she said.

Accommodation

Despite the accommodation industry’s heavy reliance on workers on a 457 visa, the Australian Hotels Association remains optimistic.

A spokesman said the changes presented an opportunity to leverage a more targeted approach towards getting migrant workers into hotel jobs.

“We will be happy to work with the Federal Government to ensure that their objective of growing local employment is met, while also encouraging growth in the hospitality sector through carefully-targeted temporary skilled worker placements, particularly to support regional Australia,” he said.

457 Visa and how its impacting the hospitality industry

Travel and tourism

Regional tourism operators stand to be the most affected by this proposed change to the visa scheme, with 457 employees filling many roles they struggle to find locals willing to take on.

Tourism Accommodation Australia (TAA) chair Martin Ferguson said they would be pushing the government to ensure training is supplied for locals to fill the roles that could potentially be vacated by those previously on 457 visas.

“Once we have seen the full content of the government’s changes we will be making representations to relevant ministers to ensure that our industry—one of the country’s largest growth industries—receives the support it requires over the next five years,” he said.

“We are also seeking greater investment in training and development of local residents to ensure that we can offer world-class service standards to complement the massive transformation of the industry’s physical product.”
Related Article:

What Customer Experience do you Want to Deliver?

About the Author

Josh Alston is a versatile and experienced journalist, covering rounds for daily, regional and community newspapers that include; news, sport, politics, community issues and much more. In 12 years working as a journalist and editor, Mr Alston has covered major events like Federal elections, budgets, sporting events such as State of Origin and covered the economic and physical growth of Queensland. Today, Mr Alston is the founder of Art of Writing PR, generating topical and engaging copy for his clients to enhance their online presence and build their brands.

Simple Ways to Improve Management in Hospitality

One of a manager’s greatest frustrations in hospitality can be grooming team members to be highly skilled, only to see them walk out the door to use those skills for a competitor.

There are a number of things you can do to prevent these poaching raids, which this article will outline.

Create a culture and involve team members

There is no official blueprint for a successful culture that fits all businesses, but it is important you develop one to foster team harmony.

The biggest players in the hospitality industry have rituals that can help create this culture, including team line-ups, activities and unique tasks like community gardens to work on.

Team is the operative word in creating this culture. Staff members can feel disenfranchised if referred to as “workers” or “employees”. Simple tricks like calling them “team members” and “leaders” can boost morale to no end, and aid in creating a strong team dynamic.

Awards and goals are always handy motivators for team members but aren’t a necessity. Just ensure that achievements and goals are celebrated and incentivized to guarantee there is a positive culture where everyone feels valued for their hard work.

How to ward off poaching raids by your competitors

Retaining staff can be a delicate task for management in hospitality, and it can be easy to become frustrated when employees jump ship to another company.

It is important to recognize that there are several reasons why they may be leaving, and most centre around job satisfaction.

One of the most critical roles of a manager is to recognize the signs of a team member becoming disenfranchised and to act. This is vital because if a team member is unhappy, they are targets for poaching.

Keep promises to a bare minimum, because if something goes wrong and they don’t transpire, this can trigger staff restlessness as well.

It is also worth noting that sometimes you do have to let staff go because trying to entice them to stay with rewards can be detrimental to the morale of other staff members; it’s a real juggling act.

Right off the bat, look for signs of job hoppers in the recruitment process. If they don’t stay in a job for longer than 12 months to 2 years, there is every chance they’ll depart early when working for you as well.

Simple ways to improve hospitality

 

Embrace the future and be flexible

There can be a misconception that the hospitality industry cannot accommodate flexibility, like working from home, part-time arrangements or job sharing.

This mindset has to be pushed aside because the modern world is embracing this flexibility more and more.

The Australian Bureau of Statistics data shows that one in three Australians are regularly working from home, and 32 per cent of Aussie workers are employed part-time.

This is important to recognize, especially as 55 per cent of people polled in a recent survey listed workplace flexibility as one of the most important factors when looking for a job.

By being flexible, and open to non-traditional rostering, you can help meet the changing needs of the modern workforce. Exploring opportunities for people on the administration side being able to do some of their work from home can also open up benefits.

There are key attractions for millennials, who now make up half of the workforce and will make up 75 per cent by 2030.

By opening the door to non-traditional rostering, you can help capture the best talent from this generation.

Related Article:

What Customer Experience do you Want to Deliver?

About the Author

Josh Alston

A former news hound, editor and roaming reporter for News Corp Australia for 12 years, Josh is now a freelance copywriter covering politics, innovation, technology, health, science and financial services, among other topics.